Return & Refund Policy

At Lushpaws, your satisfaction is important to us. However, due to hygiene and safety reasons, we do not offer returns, exchanges, or refunds once a product has been delivered.

This policy ensures the safety and well-being of all our customers and their pets.

Damaged or Incorrect Items

If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 2 days of delivery.
If the item you receive is defective or incorrect, please send us a photo of the delivered product immediately after receiving your parcel.
Once reviewed and approved, we will arrange a replacement or store credit at no additional cost.

Non-Returnable / Non-Exchangeable Items

All products sold by Lushpaws are non-returnable and non-exchangeable, including but not limited to:

  • Pet grooming or hygiene items

  • Personal care products

  • Customized or personalized products

  • Sale items and gift cards

How to Report an Issue

If you receive a damaged or incorrect item, please reach out to us within 2 days of receiving your order:

Please include your order number, clear photos of the product, and a brief description of the issue so we can assist you promptly.

Our Commitment

We stand behind the quality of our products and aim to resolve any valid issues quickly and fairly.
Your satisfaction and trust mean the world to us — thank you for understanding our hygiene-based policy.